POLICIES

Academics Help suggests our customers to thoroughly go through our privacy policy for proper understanding, before getting on-board with us in order to avoid any future troubles. In case of any misunderstanding in the future will not be our responsibility.

In case of any queries or questions, feel free to contact our customer support at any time you want.

Our policies are very strict towards the confidential material and personal data of our clients.

We consider it our sole responsibility to protect the privacy of our clients by securing all the information provided to us by the customers which is why it is mendatory to provide correct information by the client to avoid misunderstanding.

It is only when the law demands from us that we let go of the confidential information to wherever it is needed.

In order to improve the quality of our website, we store the IP addresses and the most viewed content through cookies.

We always imform our clients of important updates through texts, calls or fax.

To retrieve important data from us, the client has to go through a proper procedure in order to do so, via emails and pass through security checkpoints to ensure security.

We understand our duties towards our customers and made Refund Policies for their facilitation. We have a Legal Department who has the authority to decide the amount to be refunded to the customers, as no one can avail a 100% refund because of other charges. The amount can differ according to the case.

The Refund Policies of Academics Help:
1. The client should go through these refund policies to properly understand and to avoid any kind of mishaps in the future, as the team Academics Help will not be held responsible if such a thing happens.
2. Refunds are possible if clients request the refund within a month after order placement.
3. 50% of the amount paid by the client will be deducted by the team Academics Help as service charges.
4. Without proper evidence, a refund will not be eligible.
5. Refund will not be issued for:
 Orders with a delivery deadline of less than 48 hours.
 Dissertation projects with a delivery deadline of less than 10 days.
6. 100% refund is not applicable and the amount will be refunded as per the circumstances.
7. Clients will be eligible for money back if 30% of the work delivered is non-original and customer is meeting the refund criteria.
8. The claim of the refund is only allowed after taking three revisions by the client and is still disapproved by tutor. The tutor feedback will be required.
9. The investigation will not be conducted if a bad quality claim is of contextual nature when the compensation is requested for Editing, proofreading, or formatting Order. Input is not presupposed to the original context by editing, proofreading, and formatting services
10. An investigation will be led by the Quality Assurance Team in the case that the Customer is not happy with the product and requests Refund. Detailed feedback is required from the Customer indicating the mismatch of the Order instructions. The basis of resolution for the Customer's claim will be determined by the results of the investigation.
11. Processing of the refund transaction may amount to £10 and more. In the case of a smaller transaction amount - it cannot be processed because it barely covers transaction fees both of Company and Clients’ bank. The amount will be given back to the Customer as a credit to use in future payments on Orders.
12. Time duration of one month is required for a refund process as it is the standard time for conducting the overall scrutiny of work.
13. Every correction, minor or major, will be taken as revision and the charges will be deducted from the refunded amount.
14. If the client gets in contact with a third party like a law agency, Bank or PayPal before involving us and letting us know, it will result in breaching of our contract.
15. If any client tries to harm our policies by making a false claim, strict action will be taken against them.